FAQs

F A Q

Services and Pricing

What are your service offerings and how much do they cost?

Internet 

100/100mbps – $49.99/month

500/500mbps – $79.99/month

1000/1000mbps – $125.99/month

Voice 

$24.99 per line

Streaming Television

We are offering no-hassle streaming television through MyBundle.tv.
More information about TV services

 

Will you be offering TV? Will you have local channels?

The TV packages we offer through MyBundle.TV are different from traditional cable packages you’re used to. You will be able to pick only the channels you want, and get the content on demand. You will be able to get all the channels you currently have access to. Find out more information here.

What about bundling?

There are currently no bundles offered through Medina Fiber. Our services are all a-la-carte, meaning you can select which ones you want and leave off the ones you don’t want. We are able to keep pricing low, and you are not tricked into paying for a service you simply do not use.

Are business services offered?

Yes, business services will be offered. Please go to this website to fill out our business services form and personnel from Medina Fiber will be in contact with you.

Can I upgrade or downgrade service speeds easily without a fee?

Yes, you can easily switch between plans through our website without the need to make a phone call or schedule a visit from a technician. You can also add or take away additional services like voice lines with the same ease.

How instant is the switch between service tiers?

The provisioning of new services is very quick, it takes the software only a matter of seconds to make the switch.

Will Medina Fiber have a local store?

Yes, we are opening in Seville in the summer of 2021.

Are the number of devices you list for each tier of internet a cap (ie 6-8 devices)?

No, that’s simply the number of devices with which you could stream video without an impact to the quality of the picture on each device.

Will you be enforcing data caps?

No! We will never cap your data, on any of our plans.

Surveys and Sign Ups

What’s the difference between survey and signing up for service?

If your neighborhood/location has been engineered for construction, you will be considered part of the sign-up phase, with construction starting very soon. If you are located in an area that has not quite made it to this phase yet, it will prompt you to take the survey, expressing your interest for service. We encourage everyone to sign up and/or take the survey now. This will ensure infrastructure is placed at your home at the time of construction, as well as, help us gauge interest for service in your neighborhood. The higher the demand, the faster we can deploy to your location.

What if my address is not found when I go to take the survey or sign up?

Please email info@medinafiber.net with your Name, Address, Email, and Phone # and we will get this issue fixed right away.

Am I locked into the services I signed up for, or can I change my mind?

No, you can change your services at any time at no extra cost or fee. We will be in contact with you before construction starts to make sure you are happy with your choices.

What’s the difference between this survey vs. the one in April 2019? Do I need to redo it?

Yes, you do need to retake the survey. Medina Fiber switched ownership to Lit Communities, so we have to collect all new data. We apologize for the inconvenience, but we did keep the survey short and sweet!

What’s the deadline to sign up?

There is “technically” no deadline to sign up, but we ask you sign up before construction in your neighborhood starts because then there will be no installation fee to you. If you sign up for service after construction has completed in your neighborhood, Medina Fiber will be charging an installation fee of $100. This is due to the cost of re-deploying construction crews to install to your home.

I am locked into a contract with another provider, why is it still important for me to sign up now?

By signing up now, this helps us gauge the demand in your area, as well as, ensures infrastructure will get placed to your home at the time of construction.

I want to encourage my neighbors to sign up, how do I do that?

You can encourage your neighbors to sign up or take the survey at medina.litcommunities.net

Interested in becoming a neighborhood MVP to help spread the word to your neighbors/community? Contact us for more information: info@medinafiber.net

Construction

I don’t live in Seville, Westfield Center, or Guilford, when will you be building to my area?

Medina Fiber’s goal is to complete Phase 1 build of the network by the end of summer 2021. We are actively gathering data for the communities outside Phase 1. This demand will determine when we can start construction in Phase 2 – we promise to be in touch as we get closer to this date.

What happens if I don’t sign up now and sign up after construction has started?

We ask you sign up before construction in your neighborhood starts because then there will be no installation fee to you. If you sign up for service after construction has completed in your neighborhood, Medina Fiber will be charging an installation fee of $100. This is due to the cost of re-deploying construction crews to install to your home.

What does the construction look like to my home?

Our crews will be constructing in the Right-of-Way (ROW) in front of your home, either on poles or underground. However your home is currently fed with electricity (underground or from a pole), is the same way Medina Fiber will be connecting your house. We will be in contact with you through the Medina Fiber website and via email in regards to construction scheduling.

Does someone have to come inside my home to hook up my services?

An installation tech will have to get inside your home to install some equipment. We will be sure to schedule this at a time in which is most convenient for you.

Other

Will I need any additional equipment for a Medina Fiber connection?

Medina Fiber will provide state of the art best in class Wi-Fi gateways to all of our customers. Our GigaSpire routers offer an unparalleled Wi-Fi experience, and come bundled with an application that allows our customers unprecedented control and security, all from the palm of your hands! Want to view your connected devices, SIMPLE! Set up parental Controls, as easy as snapping your fingers!

How much will the Medina Fiber Gigaspire wifi gateways cost to rent?

If you signed up for our 100/100 mbps internet service, equipment fee will be $12.99/mo

If you signed up for our 500/500 mbps internet service, equipment fee will be $9.99/mo 

If you signed up for our 1000/1000 mbps internet service, equipment fee is included

Could you explain the “Lit Store” concept? How will this work?

The Lit Store is the website you will go to Sign Up for services, switch services, pay your bill, etc. Think of this like an App Store for your Medina Fiber services! The Lit Store is currently in production. 

What if the service stops working or I have connection issues? How will this get resolved? Will it be someone local who will fix my problem?

Yes, Medina Fiber will have local technicians who will help resolve any issues you are having. There will be a telephone number you can call when you have problems.