FAQs

F A Q

Services and Pricing

What are your service offerings and how much do they cost?

Internet 

100/100mbps – $49.99/month*

500/500mbps – $79.99/month**

1000/1000mbps – $125.99/month***

*Premium WiFi included for an additional $12.99/month
**Premium WiFi included for an additional $7.99/month
***Premium WiFi included for no additional charge

Learn more about Premium WiFi

Voice 

$24.99 per line

Streaming Television

We are offering no-hassle streaming television through MyBundle.tv.
More information about TV services

 

What is Premium WiFi?

Premium WiFi is Medina Fiber’s unparalleled wireless internet experience! With Premium WiFi you will get a top of the line GigaSpire router enabling you a personalized, elevated internet connection. Features such as parental controls, device and bandwidth management, whole home WiFi, and network level security are all made possible with Medina Fiber’s Premium WiFi service!

Manage your service right from your smartphone with the MyMedina Fiber app, available for download soon in the Apple and Google Play stores!

How much does Premium WiFi cost?

Premium WiFi is FREE with our 1000/1000 mbps internet service!

Premium WiFi is $7.99/mo with our 500/500 mbps internet service.

Premium WiFi is $12.99/mo with our 100/100 mbps internet service.

Will you be offering TV? Will you have local channels?

The TV packages we offer through MyBundle.TV are different from traditional cable packages you’re used to. You will be able to pick only the channels you want, and get the content on demand. You will be able to get all the channels you currently have access to. Find out more information here.

Are business services offered?
Yes, business services will be offered. Please go to this page to fill out our business services form and personnel from Medina Fiber will be in contact with you.
Can I upgrade or downgrade service speeds easily without a fee?

Yes, you can easily switch between plans through our website without the need to make a phone call or schedule a visit from a technician. You can also add or take away additional services like voice lines with the same ease.

Will Medina Fiber have a local store?

Yes, the first Medina Fiber Experience Center will be opening in Seville in October 2021!

Will you be enforcing data caps?

No! We will never cap your data on any of our plans.

When Will I Get My First Bill?

Even though we may be asking you to Sign Up now, your first bill will not be due until you are actually receiving our service. In fact, we don’t make you enter any billing information until you schedule your installation date with us.

Surveys and Sign Ups

What’s the difference between a survey and a sign up?

If your address falls within a Survey area, we are simply gathering interest to help us decide where to bring our high speed internet to next. We base this all on demand!

If your address falls within a Sign Up area, it means that construction is either about to start or on-going, so keep an eye out for our crews! In-home installations are the next step. We’ll be sure to walk you through how to go about scheduling your install; stay tuned!

What if my address is not found when I go to take the survey or sign up?

Please email info@medinafiber.net with your Name, Address, Email, and Phone # and we will get this issue fixed right away.

Am I locked into the services I signed up for, or can I change my mind?

No, you can change your services at any time. Also, when scheduling your installation, you will have the opportunity to upgrade your internet speeds and add additional services if you so wish!

Why should I sign up now if I currently have service from another provider?

Signing up now helps us gauge the demand in your area, as well as ensures our network gets placed in front of your home at the time of construction. This means a faster installation at your home when you schedule your in-home installation!

I want to encourage my neighbors to sign up. How do I do that?

You can encourage your neighbors to sign up or take the survey here.

Interested in becoming a neighborhood MVP to help spread the word to your neighbors/community? Contact us for more information: info@medinafiber.net

Construction

When are you bringing service to my neighborhood?

We have started construction in Seville and Westfield Center and aim to have services starting there in September 2021. Building a fiber network takes a bit of time, but our goal is to eventually reach everyone in Medina County over the next 3 years!

What does the construction look like to my home?
First, we will notify you that construction is beginning soon in your neighborhood with door hangers and social media posts about what you can expect over the coming weeks.

Next, you will see our locators out in your neighborhood marking where existing utilities are located. This is important so we don’t disrupt any of your utilities at your home!

Finally, you will see our construction crews placing our network along the Right-of-Way in front of your house. This process takes a few weeks to finish up before the crews are completely gone, so we appreciate your patience through it all!

Watch this video for more information! For any construction questions please call 330-222-8833.

Does someone have to come inside my home to hook up my services?

On your chosen date and time of installation a Medina Fiber technician will need to access inside your home, so it is important you choose a time that is convenient for you. This technician will connect your service, test your Wi-Fi range, help you set up additional devices, show you how to download and use your MyMedina Fiber phone app, and make sure you’re ready to enjoy your fiber connection!

Other

Will I need any additional equipment for a Medina Fiber connection?

With our Premium WiFi service every customer will get a cutting edge GigaSpire wireless router! Our GigaSpire routers offer an unparalleled Wi-Fi experience, and come bundled with an application that allows our customers unprecedented control and security of all their devices.

What should I do if I have a problem with my service?

Please call 330-366-2008 for any issues related to your service or bill.

A local Medina Fiber representative will try to remotely help you resolve any issues you may be having. If we cannot fix the problem over the phone, we will send a technician to your house to look further into the issue.